Frequently Asked Questions
Everything you need to know about your ILoveDooney shopping experience.
Are the products sold on ILoveDooney authentic?
Yes, all products sold on ILoveDooney are 100% authentic. We are an authorized retailer for Dooney & Bourke, offering genuine leather goods and accessories directly from the brand.
What is your return policy?
We offer a 30-day return policy for unused and unworn merchandise in its original packaging. Please note that a standard shipping and handling fee may be deducted from your refund.
How long will it take to receive my order?
Standard shipping typically takes 5 to 7 business days. Once your order ships, you will receive a tracking number via email to monitor your delivery status.
Do you offer a warranty on handbags?
Most Dooney & Bourke products purchased through our store are backed by a one-year guarantee against ironclad manufacturing defects under normal use.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
Can I cancel or modify my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to cancel or make modifications. You may return the item once it arrives.